Privacy Policy for Gadileh Resort

At Gadileh Resort, your privacy and peace of mind are of utmost importance to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, make a reservation, or stay with us. We are committed to safeguarding your data in accordance with the laws of the Republic of Djibouti and internationally accepted best practices.

Information We Collect

When you interact with us, we may collect the following information to serve you better:

Personal Details: Your name, address, email, phone number, nationality, date of birth, and identification documents (passport or ID card).
Reservation Information: Details about your stay, special requests, payment methods, and booking history.
Preferences: Information about your service and room preferences, dietary needs, and any special occasions you share with us.
Security Data: CCTV footage and visitor logs, as required for guest safety and compliance with local security regulations.
Communication Records: Emails, messages, survey responses, and reviews you share with us.

How We Use Your Information

We handle your information with care and use it only for legitimate purposes, including:

To Confirm and Manage Reservations: Ensuring a smooth booking process and personalized experience during your stay.
To Communicate with You: Providing booking confirmations, responding to inquiries, and addressing your feedback or concerns.
To Enhance Your Experience: Remembering your preferences for future stays and offering tailored services and special touches.
To Ensure Safety and Compliance: Fulfilling legal obligations under Djibouti’s hotel guest registration and security requirements.
To Improve Our Services: Analyzing feedback and usage trends to enhance our website and guest services.
To Send Promotional Offers: If you consent, we may send you news, exclusive offers, and special invitations.

How We Protect Your Information

Your privacy is our priority. We employ robust safeguards to protect your personal information:

Secure Systems: We store your data on secure servers protected by modern security technologies and firewalls.
Data Encryption: Sensitive data, such as payment details, is encrypted during transmission using trusted encryption protocols.
Restricted Access: Only authorized team members with a clear business need can access your information.
Regular Training: Our staff is trained to handle your information confidentially and responsibly.

Sharing Your Information

We respect your privacy and limit sharing to trusted parties:

Service Providers: We may share necessary information with partners who help us process bookings, payments, or deliver services — under strict confidentiality agreements.
Legal Authorities: We may disclose information if required by law, regulation, or legal process, or to protect the rights, safety, and security of our guests and property.
Business Changes: If our business undergoes a merger or sale, your information may be transferred in accordance with this Privacy Policy.
We do not sell or lease your personal information to third parties for their marketing.

Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy and to comply with legal and regulatory obligations. When no longer needed, we securely delete or anonymize your data.

Your Rights

Depending on local laws, you have rights over your personal information, including:

Access: Request a copy of the data we hold about you.
Correction: Update or correct any inaccuracies.
Deletion: Request the deletion of your data, subject to legal requirements.
Restriction: Ask us to limit how we use your data.
Withdraw Consent: Revoke your consent to receive marketing communications at any time.
To exercise any of these rights, please contact us at [Insert Contact Email].

Cookies and Similar Technologies

Our website uses cookies to improve functionality, enhance your browsing experience, and analyze site usage. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookies Policy.

International Transfers

In some cases, your information may be processed in countries outside Djibouti. Where this occurs, we ensure appropriate safeguards are in place to protect your privacy in line with this Policy.

Protecting Children’s Privacy

We do not knowingly collect information from individuals under 18 years of age without parental consent. If we learn that we have collected such data without consent, we will delete it promptly.

Updates to This Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.